Q&A

A: Orders are shipped out within 1-5 days from when the order was placed. This does not include weekends or holidays.

Special items (like crop tops) are made by order which is excluded from our regular processing time. Please expect special items to be shipped out within 8-10 days.

A: All merchandise orders are final sale, with no returns or exchanges offered, unless the mistake on the order was made by us. For any order questions please contact us at (orders.sarahntuned@gmail.com) with order number and name on order.

If there was a mistake on our part on one of you items, please reach out to us to discuss how to go about fixing your order. There must be proof provided before we can offer a solution. Customer has 24 hours after recieving their order to report a mistake. After those 24 hours, we are no longer responsible.

To start a return, you can contact us through email. (orders.sarahntuned@gmail.com)

If your return is accepted, we will send you a return shipping label, as well as instructions on ow and where to send your package. Item must be sent back and inspected before we can provide an exchange/refund. Items sent back to us without first requesting a return will not be accepted.

A: When a package is returned to sender (us) it means there was a mistake in the address or you forgot to add a unit number, apartment number, etc.

Please make sure the correct address is added. You will be responsible in paying an additional shipping cost to have it re-sent.

Items are shipped USPS, or UPS. International orders may be shipped via DHL. 

Shipping time does not include processing time, which may take up to 5 business days. After your payment is authorized and verified, it can still take up to 2 business days. Business days do not include weekends or holidays. 

All Merchandise, apparel, and accessories ship via USPS for domestic orders (First class or Priority based on weight) and UPS or DHL for International.